How To Concierge Customer Love: Part 2

We ran two product development experiments over the course of 6 weeks. Within those six weeks, we tested our assumptions on healthy habits at work. We tested once within our own office and with four different offices in San Francisco and New York. The goal of our project was to help people have healthier workdays. … Read More How To Concierge Customer Love: Part 2

What Software Cannot Solve: Part 1

‘What Software Cannot Solve’ is a three part series that describes the process, ideas and the product that emerged from an internal sprint done at Neo. Our sprint, inspired by trends in wearable fitness technology, healthcare policy reform, and the upswing in dollars spent on office wellness, focused on behavior change tools for healthy habits … Read More What Software Cannot Solve: Part 1

Portfolio.me: Put Your Money Where It Matters

The Vision The founders of Portfolio.me saw an opportunity at the intersection of two powerful trends: Americans are increasingly socially conscious and passionate about causes. Technology makes it possible to bring innovation and personalization to investing like never before.   The Challenge Most people feel disconnected from their investments and if they dig down, they … Read More Portfolio.me: Put Your Money Where It Matters

Lead With Vision & Test Ruthlessly In The Market

One day a couple of years ago, my colleague Jono Mallanyk was working on decorating the walls of Neo’s first studio space in NYC. He was hanging a set of posters he had designed and printed, posters that expressed some of the innovation management values we shared and that Jono wanted to amplify. One of … Read More Lead With Vision & Test Ruthlessly In The Market

Idea-Finding for Disruptive Innovation

You’re a product manager, a designer, and entrepreneur. Your job is to make something new–innovation–a change that creates new value. So where do you start? When you are working on a legacy product, it is usually pretty clear where to find opportunities. By paying close attention to your existing product and your existing customers, you … Read More Idea-Finding for Disruptive Innovation

The Story of Spruce

It was raining outside the conference room window in San Francisco as our team finished preparing for our next pivot / persevere / kill decision. The product in question was Spruce, the off brand minimum viable product created in collaboration between Neo and Adobe. Spruce had generated a bit of buzz, especially since being featured … Read More The Story of Spruce

Scientific vs Intuitive – Can’t We All Just Get Along?

Jon Kolko has a nice piece on Harvard Business Review titled, “Lean Doesn’t Always Create the Best Products.” That’s a statement to which most sophisticated lean practitioners would say, “of course.” Lean is just one of many tools a good product person should use. There must be balance in the force, Skywalker. But I won’t … Read More Scientific vs Intuitive – Can’t We All Just Get Along?